Q-1. Do you offer refunds?
:- Yes, Basanti Outfits offers refunds where applicable for eligible prepaid orders cancelled by us due to stock unavailability, quality issues, pricing errors, or operational reasons.
:- For completed purchases, we offer exchanges, replacements, store credit, or vouchers instead of cash refunds.
:- Cash on Delivery (COD) orders are not eligible for cash refunds but can be resolved through exchange or replacement
Q-2. Can I exchange sale, promotional, or discounted items?
Sale, promotional, discounted, and clearance items are not eligible for regular exchange, return, or refund. However, if you receive a wrong, damaged, defective, or missing item from an online order, you can submit a claim within the designated period for review by the Basanti Outfits team.
Q-3. Can I return an Item
:- Basanti Outfits does not accept returns for change of mind, color preference, size preference, or personal choice.
:- Returns or replacements may only be considered if you receive:
* A damaged item
* A defective item
* A wrong item
* A missing item from the order
All claims are subject to verification by the Basanti Outfits team
Q-4. Can I exchange my order?
Yes, regular-price items can be exchanged within (14 days) from the delivery date, provided the item meets our exchange conditions.
:- To process an exchange, please provide:
* Order number.
* Original receipt or order confirmation.
* Item in unused and original condition.
Q-5. Where And When Can I Exchange My Item?
Eligible items can be exchanged at any Basanti Outfits retail store within 14 days from the delivery date. Please bring your order number, original receipt, or order confirmation for verification. You can also exchange eligible online orders at our retail stores.
Q-6. What condition should the item be in for exchange?
The item must be:
* Unused
* Unwashed
* Unaltered
* Undamaged
* In original packaging
* With all tags, labels, and price tags intact
* Accompanied by the original receipt, invoice, or order confirmation
**Note:** Basanti Outfits reserves the right to refuse an exchange if the item is used, washed, altered, damaged, missing tags, or not in saleable condition.
Q-7. Will my exchange be processed at the original price?
Exchanges are processed according to the current selling price in the Basanti Outfits system at the time of exchange. If the replacement item is more expensive, the customer pays the difference. If the original item is on sale, the exchange value will reflect the current price.
Damaged, Wrong, or Missing Items – Online Orders
Q-1. What should I do if I receive a damaged, wrong, or missing item?
If you receive a damaged item, wrong item, defective item, or an incomplete order, you must report the issue within 24 hours of delivery by contacting Basanti Outfits customer care.
Q-2. Is an unboxing video required?
Yes, for damaged, wrong, or missing item claims, a complete parcel-opening video is required.
:- The video should clearly show:
:- The parcel before opening
:- The parcel being opened
:- All items received inside the parcel
:- The damaged, wrong, or missing item issue clearly visible
Claims without complete proof may not be accepted.
Q-3. How can I submit a claim?
Submit your claim within 24 hours of delivery through Basanti Outfits customer care:
:- Email: customercare@basanti.online.
:- Watsapp/Phone: +92-336-5689563
Please include:
:- Order number
:- Customer name
:- Clear images of the issue
:- Complete parcel-opening video
:- Brief explanation of the problem
Q-4. What happens after I submit a claim?
Once your claim is received, the Basanti Outfits team will review the details and verify the issue. If approved, we may offer:
:- Replacement of the damaged item
:- Correct item delivery in case of wrong item received.
:- Missing item delivery free of cost.
:- Store credit or voucher, where applicable.
Refund to the original payment method, where applicable for prepaid orders
Regular Exchanges:
For regular exchange requests such as size issues, courier, delivery, or transportation charges may be the customer’s responsibility.
Damaged, Wrong, or Missing Items:
If the issue is verified as a Basanti Outfits error (such as a damaged, wrong, or missing item), Basanti Outfits will arrange pickup and replacement where applicable free of charge.
Q-5. What happens if an item from my paid order becomes unavailable?
If an item becomes unavailable, fails quality control, or cannot be dispatched, Basanti Outfits reserves the right to cancel that item from the order. In such cases, we may offer a replacement item, store credit, voucher, or refund to the original payment method where applicable.
Q-6. Can Basanti Outfits cancel my order?
Yes, we reserve the right to cancel any order due to reasons including, but not limited to:
:- Stock unavailability
:- Payment decline
:- Incorrect pricing or listing errors
:- Product quality issues
:- Incomplete customer information
:- Delivery-related issues
If a prepaid order is cancelled by Basanti Outfits, the customer will be contacted for an eligible resolution.
